Status: Open for part-time work

Jerome “Rome” Layague

I build AI-powered solutions that automate work and solve business problems — websites, internal tools, dashboards, and prototypes built with AI-assisted development.

📍 Metro Manila, Philippines 🕐 Part-time / flexible hours
Jerome Layague profile photo

Overview

Precision from healthcare support. Now applied to AI-assisted builds.

I've spent the last four-plus years inside healthcare technical support — most of it as 1 of just 7 Serious Adverse Event (SAE) Specialists company-wide at Dexcom. SAE cases cover serious adverse events and death cases: the most critical, highest-stakes work in the company, where a missed detail in documentation could affect a regulatory report filed with the FDA. That's the standard of accuracy I bring to everything I do.

Today, I use AI to turn business ideas and repetitive processes into functional digital solutions — websites, internal tools, dashboards, and app prototypes built with AI-assisted development. I take on part-time work around my regular schedule, bringing the same precision I applied to serious, high-stakes documentation to building things that actually save people time.

4+ yrsHealthcare tech support
1 of 7Company-wide SAE Specialists
100%Audit & QA scores on record
2 cliniciansCommended documentation accuracy

Work history

Case log

Every role, filed like the tickets I've spent years closing. Tap a case to open the full record.

CASE #DX-2022-01 · SAE / COMPLIANCE
Technical Support II / Subject Matter Expert Dexcom Philippines
July 2022 – May 2026
Resolved +
  • Provided omnichannel support — chat, back-office ticket resolution, and voice calls — across the full case lifecycle.
  • Selected as 1 of 7 Serious Adverse Event (SAE) Specialists company-wide, handling serious adverse events and death cases requiring the highest level of accuracy and discretion.
  • Maintained a 100% audit call score across SAE case handling.
  • Commended by two clinicians for documentation accuracy in SAE and death case investigations conducted via email — refining case narratives before submission to the FDA by clarifying and correcting details missed by technicians and supervisors.
  • Awarded the Spotlight Award (1 of a 7-person team) for accuracy and performance in SAE case handling.
  • Communicated directly and regularly with clinicians based in San Diego, USA via email and Microsoft Teams meetings to gather case details and clarify medical information.
  • Involved in training new hires on SAE case handling, and conducted roadshows to supervisors and managers on SAE processes and best practices.
  • Authored knowledge base articles on SAE and death case procedures, and contributed to SAE training material development.
  • As SME, contributed to internal improvement projects including the Update Request Priority Team, Inquiry Remediation, CWP, and PPAP initiatives.
  • Prior to the SME role, consistently ranked among top performers in the cluster as Technical Support Representative I, achieving 100% QA scores and 100% customer satisfaction survey ratings.
CASE #CG-2022-01 · RECORDS
Healthcare Records Specialist Cognizant — Cigna Healthcare Account
January 2022 – April 2022
Resolved +
  • Managed a daily caseload of patient records requests within a strict 3-month project deadline.
  • Conducted outbound calls and coordinated with hospitals and clinics via phone, email, and fax to obtain complete records.
  • Handled follow-ups and escalations when requests were delayed across departments.
  • Maintained accuracy and consistency despite high volume and tight turnaround requirements.
CASE #AMZ-2021-01 · LOGISTICS
Customer Support Associate Amazon — Logistics Operations
October 2021 – December 2021
Resolved +
  • Supported customers and delivery drivers to resolve delivery issues in real time.
  • Coordinated with internal logistics teams and delivery partners to handle exceptions.
  • Managed high-volume inbound/outbound communication in a fast-paced environment.
CASE #EVAS-2021-01 · FBA RESEARCH
Amazon FBA Researcher & Product Analyst Emporium Virtual Assistance Services (EVAS)
April 24, 2021 – September 12, 2021
Resolved +
  • Researched winning products and low-cost suppliers for Amazon FBA using Helium 10 and Jungle Scout.
  • Analyzed candidate products against sourcing criteria and profit potential before recommending them for listing.
  • Worked as a part-time Virtual Assistant, applying the same research discipline later carried into healthcare documentation work.
CASE #FI-2020-01 · ACCOUNTING
Accounting Staff Fromacion Incorporated
September 7, 2020 – January 25, 2021
Resolved +
  • First professional role, taken on during the pandemic.
  • Supported basic accounting and bookkeeping tasks.

Foundation

Education & training

Cum Laude
BS Office Administration — Carcar City College, Cebu
OJT
Department of Justice (DOJ)
OJT
Development Bank of the Philippines (DBP)

Capabilities

Skills & tools

What I can put to work for you, grouped the way I'd hand off a project.

Soft skills

Clear communication with clients & stakeholders Training & mentoring new hires Public speaking & event hosting Fast learner / adaptable Attention to detail Deadline-driven, works well under pressure Positive, collaborative team presence

AI solutions

AI-assisted website development AI-assisted app / prototype development Screenshot-to-code reconstruction Internal business tools Interactive simulators UI reverse engineering & replication

Business solutions

Excel automation Business dashboards Sales / inventory trackers Profit & ROI calculators KPI dashboards Reporting tools

Automation

AI workflow automation Data processing Automated reports AI-powered workflows API integrations n8n Make Zapier

AI

Prompt engineering Claude Code AI-assisted coding AI workflow design AI agent workflows ChatGPT Claude

AI-assisted graphic & content design

AI-assisted graphic design AI visual ideation AI-generated creative concepts AI-to-Canva design workflow Editable design reconstruction Social media content design Presentation / marketing material design Video editing Voice over

Supporting tools

CRM & contact center

Oracle Cloud Service (OSC) Salesforce SAP Finesse NICE Genesys

Research tools

Helium 10 Jungle Scout

Productivity, project & collaboration

Microsoft Excel / Word / PowerPoint Outlook OneNote SharePoint Zoom Google Workspace Discord Calendly Monday.com Slack

Selected work

Portfolio

AI-assisted builds, design work, and process systems — real output, not just claims.

MiniMed mobile app navigator / simulator

Canva designs

Canva Canva social media design sample
Social media post design
Sample brand post — product promo layout with clear CTA
Canva Canva design sample two
Design sample
Add a caption for this piece

Video edits

Video
Video editing sample
Add a caption for this piece
Video
Video editing sample
Add a caption for this piece

Process mapping

SOP Process mapping decision-tree SOP sample
Decision-tree SOP
Sample process documentation with branching logic for training and knowledge base use

On record

Highlights

Dexcom · 2022–2026
Spotlight Award
Recognition, 1 of a 7-person SAE team
Dexcom · 2022–2026
100% Audit Score
Across SAE case handling
Dexcom · 2022–2026
2 Clinicians
Directly commended for documentation accuracy
Dexcom · Tech Support Rep I
100% / 100%
QA score and CSAT rating
College
Flat 1 Grade
Business Law & Taxation — hard work, resilience, consistency
College
Cum Laude
Carcar City College, Cebu

Off the clock

Fun facts about me

Status: Open for part-time work

Have a task worth filing?

Available for part-time virtual assistant work alongside my current role at MiniMed — best suited for flexible, project-based, or after-hours support rather than full-day availability.

Research & documentation Canva design Video editing & voice over Amazon FBA research Admin support